Complaints Procedure

We aim to provide a high standard of service. If you are unhappy with any aspect of our work:

1. Email [INSERT EMAIL ADDRESS] or write to our registered office, giving details of your complaint.
2. We will acknowledge your complaint within three working days.
3. A director will investigate and send you a full written response within 14 working days.
4. If you remain dissatisfied, you may ask for the matter to be reviewed by [INSERT DIRECTOR NAME], or refer it to independent mediation.

We keep a record of all complaints and use them to improve our service.